We’re in the process of getting set up on some new software – Cargowise – the same freight platform that all the big boys use.
It’s pretty exciting stuff.
We’ve had a little help from a Government grant to get it installed, but as part of the deal, we had to attend an online training session.
Now, like the rest of you, we’re not working from the office – we’re all still working from home: You know, staying home, staying alert, saving lives etc.
But we needed to do the training through our desktops at the office.
“No problem,” I thought, “We’ll just use some remote access software to log in to our work computers and we can then login to zoom from there. No biggie.”
I was wrong. It was a biggie.
You see I made a big mistake.
And as the saying goes, when you ASS-U-ME you make an “ass” out of “u” and “me”.
I assumed that the rest of the team would be able to use the remote software. It’s pretty simple.
I assumed that if they didn’t know how to use it, they’d give it a dry run to figure it out before the day.
I assumed that they’d know how to use Zoom properly, understanding the etiquette of muting the mic before answering phone calls mid-meeting.
I was wrong.
The big day came, I sat down in my comfy armchair, logged in to the remote software, accessed my work PC and joined the Zoom call.
Now, I won’t name and shame, but one of my team that should have been on the call had a little trouble.
He was late logging on – turned out he didn’t know how to remote access or login to Zoom so he’d been struggling to get connected.
But the problems didn’t end there.
Throughout the training, he continued to answer phone calls without muting his mic and when we asked him to turn off the camera, as his ongoing calls and papers flapping were a bit distracting – he stuck a post-it note over the webcam!
Now, when I spoke to him about it later we were both a bit cross.
I suggested he should have known how to do this stuff. It’s simple stuff.
His reply “Don’t assume I know how to do things”
I’ll be honest. I stewed on this for a little while. I’m the business owner- not the baby sitter. But as time went on I realised he did have a bit of point too.
I shouldn’t have assumed.
Technology moves fast. Just because I keep up with the latest tech and tools doesn’t mean everyone does. Just because I can figure out how to use new software easily doesn’t mean everyone can. Just because I would do a dummy run on something new doesn’t mean everyone would.
Now, we could go on to argue whether he should have done more to prepare? Whether it’s reasonable to expect him to ask for help if he doesn’t know what he’s doing? Or whether I should have offered more support?
But that’s not the point of this email.
My point is we all do it. We make assumptions every single day – about our businesses, about our staff, about our customers… and sometimes they come back and bite us in the “ass”.
See what I did there? 😉
So have a think. What assumptions are you making that might be mistaken?