View Post

The Power Of Rumours…

Reputation matters, no matter what industry you’re in. But for shipping companies especially, reputation for reliability and stability is really important. So it’s understandable that K Line were outraged to hear that a rival shipping company had sent emails to their customers advising them to “cancel bookings on K Line vessels and rebook with another carrier due to a possible …

Read More >>
View Post

Behind the Scenes

Chadd Goes Behind The Scenes At Birmingham Airport When I was a kid, I loved anything that you could drive, fly or float. That love has stayed with me as I’ve grown up and every now and then I get to check something of my list of “Cool things I’d like to do”. This month I was lucky enough to …

Read More >>
View Post

Are We Really Doing A Good Enough Job?

One of the Millennium team, Ali, is always getting huge compliments from our customers. They email and phone him, telling him what a great job he’s done, how he’s gone above and beyond and just how 100% happy they are with the service he’s provided. I’m hugely grateful to have Ali on my team. He’s one of those superstars you …

Read More >>
View Post

Did Chadd REALLY Complete the Dry January Challenge?

If you know me, you’ll know that I love three things: To challenge myself to go outside of my comfort zone. Raising money for charity. And beer. This month I decided to combine all three together and partake in the famous “Dry January” that everyone bangs on about on Facebook. How hard can it be right? I set myself a …

Read More >>
View Post

Are You Telling Your Customers the Whole Story?

I was driving around in my car before Christmas, listening to a new station for me which was Radio 2. I was listening to an interview with Adam Clayton, the bass guitarist for super group U2. They were talking about how back in the 80/90s listeners and music fans used to buy an album or LP and not just a …

Read More >>
View Post

A Taste Of What’s To Come…

With Christmas over and new year just beginning I always think it’s the perfect time to reflect, give thanks and get some clarity on what we want the next 12 months to bring. The shipping industry has had to a lot to contend with in 2017. It’s been a rollercoaster ride as always. From the major cyber-attack that nearly took …

Read More >>
View Post

I Can’t Believe It’s Almost Over…

Well it seems like I just blinked, Halloween turned into Christmas and all of a sudden, we’re nearing the end of yet another year. So as 2017 comes to an end and we hang up our mistletoe and don our Christmas jumpers, it’s a great time to reflect, give thanks and get clear on what we want 2018 to bring. …

Read More >>
View Post

Failure To Communicate Correctly Can Cost You Money

Last Sunday afternoon I popped in to Tesco to pick up a few essentials. If you’ve met me then you’ll know I’m a friendly chap, so you won’t surprise that I got chatting to one of the staff members. Turned out to be the store manager. A bit of general chit chat led on to the store manager mentioning that …

Read More >>
View Post

Failure Is What Makes Success So Much Sweeter

A few weeks ago my daughter, Keeley, took her driving test. She’s been having lessons for a little while and was super keen to get out on the road. I mean, what 17 year old doesn’t dream of the freedom of their own car? I have to say, I’m looking forward to it too – No more being Taxi-Dad! So …

Read More >>